Coronavirus (COVID-19) and the League
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Updated Friday, July 10, 2020 at 4:27 PM

The health and welfare of credit union staff, volunteers, and members are of utmost importance to the Carolinas Credit Union League. We continue to monitor developments including credit union travel, meeting, and service policies, hotel and venue precautions, and the status of public and private entities.

Until otherwise indicated, League staff are working remotely and are foregoing out-of-office events and in-person meetings. Office extensions have been forwarded to ensure prompt attention to incoming calls. Those providing direct services such as auditing and accounting are actively working with each credit union using alternative procedures where possible.

Use our League Staff Directory to find and reach out to individuals with specific questions or needs.

Still receiving mailed League invoices and paying by check? Go paperless by completing and submitting our ACH Authorization Form (PDF) to invoices@carolinasleague.org.

 

NC Gov. Cooper Issues Executive Order 147: Extension of Phase 2 Order and New Measures to Save Lives in the COVID-19 Pandemic | June 24, 2020

  • Effective 5:00 pm Friday, June 26 through 5:00 pm Friday, July 17
  • Maintains Safer at Home recommendation
  • Phase 2 Frequently Asked Questions
  • Cloth face coverings required in retail, restaurant, and business settings (see Exceptions) and strongly encouraged in public settings
  • Cloth face coverings strongly encouraged in public settings
  • Teleworking encouraged
  • Local governments can impose greater restrictions but not different retail requirements or occupancy standards.
  • North Carolina Counties and Municipalities with COVID-19 Restrictions | July 10, 2020

 

Recent Relevant Actions by SC Gov. Henry McMaster | As of July 10, 2020

 

Upcoming Events

Archived Events

Status of States, Counties, and Municipalities

NC Gov. Cooper Issues Executive Order 147: Extension of Phase 2 Order and New Measures to Save Lives in the COVID-19 Pandemic | June 24, 2020

  • Effective 5:00 pm Friday, June 26 through 5:00 pm Friday, July 17
  • Maintains Safer at Home recommendation
  • Phase 2 Frequently Asked Questions
  • Cloth face coverings required in retail, restaurant, and business settings (see Exceptions) and strongly encouraged in public settings
  • Cloth face coverings strongly encouraged in public settings
  • Teleworking encouraged
  • Local governments can impose greater restrictions but not different retail requirements or occupancy standards.
  • North Carolina Counties and Municipalities with COVID-19 Restrictions | July 10, 2020

Recent Relevant Actions by SC Gov. Henry McMaster | As of July 10, 2020


Business Continuity

If you have a COVID-19 or business continuity need that is state-government specific, please reach out to us as we are well-positioned to help.

The following free remote events are available to support your preparedness efforts.


Human Resources

COVID-19 has changed working conditions, raised safety concerns, and brought about unique employee resources The following relate to the workplace, health care, and leave under these unique circumstances.


Regardless of COVID-19’s impact, it brings necessary attention to credit union business continuity and pandemic preparation in general. A growing compilation of guidance and resources from the League’s Risk Management Resources Department is available at www.carolinasleague.org/continuity.


Regulator Guidance, Member Communications

Empowering people with information and special services will help them understand the situation and take control of their own well-being. The following resources are offered for credit unions for their outreach to and accommodations for employees, members, and communities.


National Credit Union Administration (NCUA)

Financial Crimes Enforcement Network (FinCEN)

Federal Financial Institutions Examinations Council (FFIEC)

Consumer Financial Protection Bureau (CFPB)

Internal Revenue Service (IRS)

Small Business Administration (SBA)

 


 

As fears rise amid the pandemic, scammers are more likely to take advantage of concerned and misinformed consumers. The following resources are available so credit unions can equip their members to prevent and report COVID-19 related fraud and scams.

For Credit Unions

For Consumers


Resources for Credit Unions Interested in Participating


Share Your CU Response to Coronavirus

By sharing how your credit union is providing assistance for members and communities affected by the Coronavirus (COVID-19), you will help the League/CUNA System share the credit union difference with our movement, communities, and elected officials.

CUNA/AACUL Online Response Form | Note products and accommodations available to impacted members, business continuity and employee assistance, and other support for those affected.


League Meetings & Events

On every upcoming League event, we are working with all parties to consider risk, ensure appropriate precautions are taken, and make the best decision for all involved.

The League has made decisions on the following events it hosts or organizes.

  • ULEND Academy (March 17-18 | Charlotte, NC) – Postponed to August 11-12, 2020.
  • CCUS Users Conference (March 19 | GTCC | Colfax, NC) – Postponed to a later date to be determined.
  • SC Financial Literacy Day 2020 – (March 24 | SC Statehouse | Columbia, SC) – Canceled for 2020.
  • MACCU Spring Conference (April 2-3 | Kingston Plantation | Myrtle Beach) – Canceled, with MACCU Fall Conference in Asheville to be scheduled in October.
  • Small CU Roundtable – (April 29 | Family Trust FCU | Rock Hill, SC) – Canceled, with next scheduled for September 29, 2020.
  • SE CUNA Management School – (June 5-12 | Univ. of GA | Athens, GA) – Rescheduled for June 4-11, 2021.
  • CCUL 2020 Annual Meeting – (June 14-16 | Marriott Grande Dunes | Myrtle Beach, SC) – Rescheduled for August 30-September 1, 2020.
  • 2020 SE Regional Directors Conference – (July 26-29 | The Grand Hotel Golf Resort & Spa | Point Clear, AL) – Rescheduled for 2021.

If your credit union has restricted travel and meetings, please notify President/CEO Dan Schline at dschline@carolinasleague.org or via phone at 919.457.9064.


Credit Union National Association (CUNA) Support

For a national scope of the credit union response during this Coronavirus pandemic, and access to additional resources and support, visit CUNA's Coronavirus resource page.


Carolinas Credit Union Foundation Support

The Carolinas Credit Union Foundation is now accepting applications under its Disaster Relief Fund for COVID-19 Relief Grants. These relief grants are for those hardest hit credit union employees who have limited savings and are unable to cover all of their expenses each month due to loss of income in their household related to COVID-19. To learn more about the Foundation’s COVID-19 Relief Grants, please visit carolinasfoundation.org/covid-19 or contact Lauren Whaley.


POPi/o Virtual Branch Services

CUNA Strategic Services alliance provider POPi/o is offering until June 15, 2020 a limited number of free "seat" licenses per credit union for 60 days from implementation. POPi/o enables web-based video collaboration with members to exchange documents including photo ID’s and review documents, to provide signatures to authorize new accounts and loans, and to address other urgent needs. The offer applies to contracts in place by June 15, and POPi/o is available to work overtime to enable credit unions to go "live" with members within days. Contact Susan Allred at sallred@carolinasleague.org for more information.


Eltropy Text Messaging for Credit Unions

In light of the current environment, Eltropy is offering through May 31, 2020 to waive setup and implementation fees, plus 90 days of platform fees. The only cost for a credit union in that timeframe will be "pass through" carrier text message fees of $0.01 per text. Learn more by joining Eltropy founder Ashish Garg and the League for one-hour webinars on April 28 and April 30.


CU Solutions Group: Virtual Solutions for Staff and Members

Among resources available through CU Solutions Group is a series of crisis-related educational content provided by HR Performance Solutions at no cost to credit unions for six (6) months. Other pandemic-related solutions include: a series of free strategy and compliance videos from CU Solutions Group; a series of free CUBE TV Studios videos that focus on credit union principles and stability, security of funds, and efforts to support impacted members; Turbo Tax discounts to promote digital preparation and filing; and affordable identity theft protection with Financial Lock.

Find more on these and other means of member and employee support on the CU Solutions Group website.


Kasasa Loan Lets Members Pay Ahead to Reduce Debt

As members look to mitigate debt during furloughs and layoffs, the Kasasa Loan allows members to pay ahead and access the excess balance if needed. To help make the option available, new Kasasa Loan credit unions signed up by June 1, 2020 will receive deferred setup and monthly licensing fees until Jan 2021, as well as waived per-loan servicing fees for existing loans refinanced into Kasasa Loans. Existing Kasasa Loan credit unions will receive a special refinance offer. See more on Kasasa, and email Susan Allred for more information.


Rate Reset for Loan Modifications

The NCUA is encouraging financial institutions to offer loan modifications to help mitigate financial burdens, a service Rate Reset has offered to the credit union community for more than ten years. The patented Reset Solutions can help members and their communities in this time of need as well as alleviate back office resources in remote office circumstances. To help, Rate Reset is offering until December 31, 2020 a 50% reduction in implementation fees and no subscription fees for two (2) months. See more on Rate Reset, and contact Susan Allred for details.

 

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800-822-8859 Phone
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Columbia, SC 29201

800-822-8859 Phone
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