CCUL Headlines: Industry Insight

Leadership Transitions Part Two: 7 steps to ensure success for the next in line

Tuesday, February 20, 2018   (0 Comments)
Posted by: LaTasha Cooper, CCUL
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Over the course of 2017 and into 2018, several credit unions in the Carolinas have gone through or will be going through leadership succession. In part two of this two-part series, CCUL SVP of CU Resources LaTasha Cooper shares her insight on how to set your new CEO or leader up for success in his or her new role.


There is no definitive answer to the question of exactly how long an outgoing CEO should stay in office after announcing his or her departure. However, an effective transition generally takes three months to a year.

A critical reason for taking this kind of time is that the accumulated wisdom of the incumbent is incredibly valuable during a transition, and it’s the kind of wisdom that cannot be conveyed in a matter of days. The outgoing leader has unique insights to provide on everything from the expectations of the Board of Directors and credit union members, to specific problems the successor will have to address as a priority in addition to the individual attitudes of staff members.

During the transition period, a continuous dialogue between the departing and incoming leaders is critical to building the foundation on which the successor can best begin his or her tenure. Here are particular action steps the two leaders should address together.

1. Join together in finding a comfortable way to let the incumbent step down

Regardless of whether the incumbent is stepping down under good or bad circumstances, the news needs to be conveyed in a positive way—something the outgoing leader and the incoming leader need to get clear on together. The departing leader should compose a 30-second “elevator speech” to tell people in an upbeat way why the move is being made and to convey excitement about the future of the credit union. The incoming leader needs to stay on point with the same message. Both need to cast each other and the organization in the most positive light.

2. Set sensible guidelines for respecting the other’s position

There’s just no getting around the fact: departing leaders are invariably asked what they think of their successors. People always want an “inside scoop” on a new leader’s approach, character and personality—but be wary, and remember it’s a two-way street. Neither leader can afford to make the mistake of accepting an invitation to complain about the other’s possible weaknesses—either during the transition period or after the reins are officially passed. Mutually agree, in advance, to forgive any shortcomings that might be noticed and not to badmouth each other.

3. Clear the deck of long-delayed issues

A leadership transition is a good time to deal with those protracted but annoying problems that have somehow fallen by the wayside in the press of other to-dos. In other words, for both the outgoing and incoming leaders, this is an opportunity to address long-delayed operational situations or troublesome personalities. Rectifying such problems before the incumbent steps down helps the new leader come in with a cleaner plate and begin to address more important and strategic issues sooner.

4. Identify where early wins can be secured to build momentum

Departing leaders should ask themselves this question: What information would you want at close proximity if you were now about to embark on accepting the leadership position at this organization? All kinds of detailed information about critical management tasks and deadlines will come to mind. But the incumbent’s potential for being of immeasurable assistance goes well beyond just administrative details. Outgoing leaders should strive to help their successors identify areas that offer the best opportunity for quick success, while also highlighting potential pitfalls or areas of contention.

5. Work to get sensitive peers on board

While outgoing leaders need to openly support their successors, often they also need to find a way to make a specific endorsement with “sensitive” peers. In fact, one of the most important tasks an outgoing leader can assume is to talk one-on-one with those who may feel the most adversely affected by having a new leader. These may be employees who are disappointed that they weren’t considered for the role; persons who were in a favored position with the outgoing administration and may feel threatened because of the change; and anyone whom for whatever reason may feel disappointment with this candidate taking the top position. Outgoing leaders have to use their influence with each of these individuals to encourage them to work with the successor for the good of the organization. Buy-in from all staff members is critical to the transition.

6. Establish a mutual understanding about what will happen at the end of the transition

A successful leadership transition requires a clear definition of roles and the predecessor’s willingness to let his or her successor lead the organization unimpeded. The primary role for outgoing leaders in the final days is not to become obsessed with how colleagues see them or what they think their legacy will be—their primary role now is to help the new leader succeed. Accordingly, the outgoing leader must agree to allow the incoming leader to run with things, even when they might be in stark contrast with one of his or her previous initiatives, or convey a complete change in the organization’s strategic direction. Incoming leaders need to ask their predecessors to be sensitive to the influence they still have and the ways they can inadvertently undermine efforts. This may mean gently reminding the predecessor that changing times sometimes require changing approaches.

7. Have a symbolic show of support

Last but not least, symbolism and ritual are a powerful way to communicate a positive handoff of the leadership reins. For example, at a law firm, the outgoing chair staged a somewhat humorous but effective ceremony, where he literally passed a baton engraved with the firm’s name into the new leader’s hands. Such fairly simple gestures or ceremonies help everyone deal with their feelings, while bringing the departing leader’s tenure to a psychological conclusion and opening people’s minds to new possibilities.

 

Services offered through CCUL's Credit Union Resources include auditing, CU accounting, human resources, and more. To specifically learn more about the League’s HR Services or to request an HR consultation, contact Susanne Witteborg at switteborg@carolinasleague.org or call 800-235-4290, ext 408.

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