POPi/o, Eltropy, CU Solutions Group offer digital convenience solutions
Thursday, April 9, 2020
With branch lobbies closed to the public due to the COVID-19 pandemic, credit unions are encouraging members to use digital methods and connecting differently with their own employees. As they look to new and alternative methods, POPi/o, Eltropy, and CU Solutions Group are among partners offering to help credit unions foster continued engagement and ease member access.
POPi/o offers CU members virtual branch services via web-based video during COVID-19 restrictions
CUNA Strategic Services alliance provider POPi/o is offering a limited number of free video seat licenses per credit union to enable web-based video collaboration with members. The POPi/o platform is accessible via a link that can be distributed on credit union webpages, social media channels, or emails. Through it, members can interact with credit union staff to exchange documents including photo ID’s and review documents, to provide signatures to authorize new accounts and loans, and to address other urgent needs.
POPi/o is available to work overtime to enable credit unions to go "live" with members within days. Contact Susan Allred at email@example.com for more about this offer.
Eltropy hosting webinars, waiving up-front fees for member text messaging
The COVID-19 pandemic is emphasizing credit unions' open communication with members, and Eltropy enables that in a secure, TCPA-compliant way. Even before the current conditions, credit unions showed great interest in the timely method as Eltropy Founder Ashish Garg's breakout session at LAUNCH 2020 was one of the most popular.
In light of the current environment, Eltropy will waive setup, implementation and platform fees for credit unions for ninety (90) days for all Carolinas credit unions, reducing credit unions' cost to the "pass through" carrier text message fee of $0.01 per text.
Learn more about engagement and connectivity through Eltropy by joining Garg and the League for one-hour webinars on April 28 and April 30.
CU Solutions Group offers free virtual solutions to aid staff and members
Among resources available through CU Solutions Group is a series of crisis-related educational content provided by HR Performance Solutions. The following topics are available at no cost to credit unions for six (6) months.
- Establishing Effective Virtual Teams
- Facing Virtual Team Challenges
- Becoming a Successful Collaborator
- Managing in a Crisis
- Forging Ahead with Perseverance and Resilience
- Assessing Your Organization's Risks
- Responding Effectively to Risks
Other pandemic-related solutions include: a series of free strategy and compliance videos from CU Solutions Group; a series of free CUBE TV Studios videos that focus on credit union principles and stability, security of funds, and efforts to support impacted members; Turbo Tax discounts to promote digital preparation and filing; and affordable identity theft protection with Financial Lock.
Find more on these and other means of member and employee support on the CU Solutions Group website.