League, credit unions adjust to COVID-19 in best interests of their respective members
Thursday, March 19, 2020
COLUMBIA, SC and RALEIGH, NC--The spread of Coronavirus (COVID-19) into localities across the Carolinas has prompted changes this week in service delivery by the League and credit unions to meet the unique needs of their respective members amid challenging circumstances. The adjustments made over 72 hours reflect care and concern for shifting priorities and potential exposure.
On Monday, the League moved to remote-work status indefinitely, and it initiated its Coronavirus (COVID-19) and the League page for ongoing updates on League events, resources for credit unions and their members, and related information from trusted sources. The latest is a one-hour March 24 teleconference on Managing HR and Benefits Challenges During the Pandemic, co-hosted by the League and Nexsen Pruet, LLC.
The League and chapters took further action Wednesday, putting chapter meetings on hold until May and canceling the March 31-April 1 Chapter Leaders' Workshop. In consultation with respective group leaders, the League also canceled the MACCU Spring Meeting and Small Credit Union Roundtable, looking to fall events already scheduled for both.
Meanwhile, credit unions already had begun review and implementation of services and allowances for members, encouragement for use of digital options, and shifts to enhanced drive-thru service and careful, limited in-branch access.
“Credit unions are making service delivery adjustments like many business in an effort to comply with CDC recommendations and state and federal requirements,” shares League President and CEO Dan Schline. “For credit unions, the focus this week has really been about the health and safety of employees, members and local communities. There are many challenges ahead and I know credit unions will be well prepared to help their members through countless and unknown financial challenges.”
A partnership of CUNA, AACUL, and leagues seeks via online survey the details on credit unions' response to COVID-19, such as special loans and loan modifications, fee adjustments, and more to help members affected by social distancing and employment conditions. As when credit unions answered the 35-day government shutdown that began in December 2018, the survey will help generate broad, positive perspective of their unique philosophy and members-first action when it is most needed.
For additional League information related to Coronavirus, visit www.carolinasleague.org/COVID-19. For CUNA's regularly-updated resource page, visit www.cuna.org/Coronavirus-Disease-(COVID-19).