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Road to Recovery: More branches open as CUs reconnect in Eastern NC

Wednesday, September 19, 2018   (0 Comments)
Posted by: Carolinas Credit Union League
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Hurricane Florence compromised even major thoroughfares in Southeast NC. Many branches have reopened, but flooding and power outages continue to affect credit union accessibility and staffing. [Google Crisis Map]

Posted 9/17/18
Updated 9/20/18 8:38 am

Columbia, SC and Raleigh, NC--Carolinas credit unions are working hard to access and reopen facilities especially in eastern North Carolina, where Hurricane Florence brought flooding that restricted access and left much of the area without power.

The League continues to monitor media and check with credit unions on operational status, inviting reports to The majority have returned to normal operations. Some still have branches offline or reopened for limited--but valuable--access.

Meanwhile, the League also has received offers of various support for affected credit unions and staff, including emergency repair and temporary facilities from a construction company and gift cards from Amoco Federal Credit Union in Texas, which had received support for its own recovery from Hurricane Harvey in 2017.

The League and the Carolinas Foundation continue to work together on where help is needed and how best to direct resources.

"When we get more information, I think we'll have a better sense of how we can help credit unions in the coming days and weeks," said League President and CEO Dan Schline on Monday as he continued to receive reports from credit union CEOs. "We expect to hear more as they are able to get to their credit unions, assess damage, and take inventory."

The Carolinas Foundation is prepared to disburse aid to disaster-stricken credit union employees and volunteers through its disaster relief grant application process. Applications must be saved to a device, completed, signed, and emailed to CCUF President Lauren Whaley. The Carolinas Foundation also is ready to receive contributions to the Disaster Relief Fund, which since its establishment has provided more than $2 million in aid to the local, national, and international credit union communities. Any donation collected is disbursed dollar-for-dollar to aid in disaster recovery.

The National Credit Union Foundation on Friday activated CUAid to involve the entire credit union community in financial support for the Carolinas and other states affected by Hurricane Florence.

CUNA Mutual Group has a response team in the Carolinas making contact with affected credit unions to assess damage and support claims reporting.

The National Credit Union Administration offers a hurricane information webpage, and is ready to assist with maintaining or restoring operations and can provide urgent-needs grants of up to $7,500 to low-income credit unions that experience sudden costs for service restoration.

Also, the NCUA and other federal and state regulators joined in an interagency guidance issued this morning, clarifying supervisory practices on relevant matters as lending, temporary facilities, and regulatory reporting.



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Impact Reports
As of 3:37 pm Wednesday, September 19

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Alliance CU is open at its Racine Drive location in Wilmington. It's 17th Street (Wilmington) location will remain closed until Thursday (9/20). Racine, Glen Meade, and Myrtle Grove ATMs are out of service at this time.

Bragg Mutual FCU (Fayetteville) Fayetteville offices are now on normal hours. Spring Lake remains closed until further notice.

Carolina Trust FCU (Myrtle Beach) has reopened all branches, and all ATMs are in service except Lake City and Johnsonville, which are depleted until the vendor is able to access those. Shared branching connectivity remains an issue. The credit union is now offering a member disaster recovery personal loan. See direct updates here.

Coastal Credit Union has resumed normal operations at the Crabtree Mall branch. See details.

Fayetteville Postal CU reopened Tuesday (9/18) and reports no damage.

First Carolina People's CU (Goldsboro) sustained only minor roof leaks and is fully operational.

Fort Bragg FCU (Fayetteville) opened all offices at 1:00 pm Monday (9/17).

Hamlet FCU sustained slight water damage at its Hamlet location. Its Laurinburg branch remains closed until further notice due to flooding in the area, pending damage assessment.

Local Government FCU has reopened four (4) branches, and 9 remain closed. One (1) is on a modified schedule. See details.

Marine Federal (Jacksonville, NC) is open at most branches except MCB Camp Lejeune in the PX, MCAS New River, and Swansboro. Live Teller Machines at the bases are fully operational to assist members. 

Piedmont Advantage CU's Kenansville and Wilmington locations are now open. All branches are now open and operating on normal schedule.

Riegelwood FCU Whiteville and Leland locations are open only for drive-thru transactions from 9:00 a.m. to 5:00 p.m. Riegelwood operations remain closed until further notice.

SECU has reopened four (4) locations and has one (1) on a modified schedule. nine (9) branches remain closed. See full details.

Sharonview FCU's Wilmington branch remains closed as of Wednesday (9/19). All other branches in the Carolinas are on normal operating schedules.

SPC CU (Hartsville, SC) is on normal hours except at the Sonoco branch, which is closed due to power outage.

Vision Financial FCU is open at its main and Roxboro branches, though many roads are flooded. The Fayetteville office remains closed but has power and is not flooded, and the drive-thru will be available on Tuesday with very limited staffing.

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Suite 325
Raleigh, NC 27609

800-822-8859 Phone
919-573-0474 Fax


7440 Broad River Road
Irmo, SC 29063

PO Box 1787
Columbia, SC 29202

800-822-8859 Phone
803-732-4268 Fax