CCUL Headlines: Affiliates

CMG complimentary event: Battle for American Consumer Symposium

Friday, August 9, 2013  
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On behalf of everyone at CUNA Mutual Group, we are pleased to invite you to attend a special one-day symposium on the topic of how credit unions can achieve a true member-centric approach.This symposium, titled "Battle for the American Consumer: A Symposium on Member Centricity,” will be held at the Sheraton Tampa Riverwalk Hotel in Tampa, Florida on Tuesday,September 24, 2013.

This forum is being offered,complimentary,in appreciation of your continued partnership with CUNA Mutual Group. This event offers a powerful lineup of speakers, including Don Peppers of the Peppers and Rogers Group. Don is one of the leading experts worldwide on customer centric strategies and has co-authored some of the key books on the subject, including the groundbreaking Managing Customer Relationshipsand his most recent title,Extreme Trust: Honesty as a Competitive Advantage. TheTimes of Londonnamed Don as one of their "Top 50 Business Brains”, and Accenture has included him in the their list of the "Top 50 Business Intellectuals”.

We are also pleased to announce that Michelle Eten, Vice President of Digital Marketing at REI, will talk to us about how REI has built a hugely successful customer-centric retail model while remaining true to its cooperative roots. REI is the largest consumer retail cooperative in the world, with more than 40 million members.

The day will conclude with a workshop on how credit unions can take practical steps towards becoming truly member centric.

Space is very limited, so please RSVP today!

To let us know you are coming, please go to the Registration Site and click "Register” on the left hand side. Then click on the "RSVP Online Now!” button to complete your registration. The Symposium is open to credit union CEOs, plus two (2) additional employees (or three employees per credit union overall).

The RSVP deadline isThursday, August 22.

The meeting will begin with complimentary continental breakfast at7:30 a.m.and the first session at8:30 a.m. The meeting will conclude no later than4:00 p.m. The meeting is complimentary, but you will be responsible for travel to the event and lodging.

The meeting will be held at:

Sheraton Tampa Riverwalk Hotel
200 North Ashley Drive
Tampa, FL 33602

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