CMG complimentary event: Battle for American Consumer Symposium
Friday, August 9, 2013
behalf of everyone at CUNA Mutual Group, we are pleased to invite you to attend
a special one-day symposium on the topic of how credit unions can achieve a
true member-centric approach.This symposium, titled "Battle for the
American Consumer: A Symposium on Member Centricity,” will be held at the
Sheraton Tampa Riverwalk Hotel in Tampa, Florida on Tuesday,September 24,
forum is being offered,complimentary,in appreciation of your
continued partnership with CUNA Mutual Group. This event offers a powerful
lineup of speakers, including Don Peppers of the Peppers and Rogers Group. Don
is one of the leading experts worldwide on customer centric strategies and has
co-authored some of the key books on the subject, including the groundbreaking Managing
Customer Relationshipsand his most recent title,Extreme
Trust: Honesty as a Competitive Advantage. TheTimes of Londonnamed
Don as one of their "Top 50 Business Brains”, and Accenture has included him in
the their list of the "Top 50 Business Intellectuals”.
are also pleased to announce that Michelle Eten, Vice President of Digital
Marketing at REI, will talk to us about how REI has built a hugely successful
customer-centric retail model while remaining true to its cooperative roots. REI
is the largest consumer retail cooperative in the world, with more than 40
The day will
conclude with a workshop on how credit unions can take practical steps towards
becoming truly member centric.
Space is very
limited, so please RSVP
To let us know you
are coming, please go to the Registration Site and click "Register” on
the left hand side. Then click on the "RSVP Online Now!” button to
complete your registration. The Symposium is open to credit union CEOs, plus two
(2) additional employees (or three employees per credit union overall).
The RSVP deadline
isThursday, August 22.
The meeting will
begin with complimentary continental breakfast at7:30 a.m.and the
first session at8:30 a.m. The meeting will conclude no later
than4:00 p.m. The meeting is complimentary, but you will be responsible
for travel to the event and lodging.
meeting will be held at:
Tampa Riverwalk Hotel
North Ashley Drive