CCUL Headlines: Professional Development

National CU Call Center Conference focuses on exceeding member expectations

Tuesday, August 8, 2017   (0 Comments)
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These days a call center is more than employees taking phone calls, it's a way to provide members with 24/7 access to credit union products, services, and support. Scheduled for October 16-18 in Las Vegas, the 2017 National Credit Union Call Center Conference is an opportunity for those involved in credit union operations to gain the tools and knowledge to navigate the ever-evolving member experience.

The agenda features sessions on high performance leadership, failsafe methods for improving operations, protecting your call center against fraud, and using data to exceed member expectations. The agenda also includes breakout sessions, demonstrations, networking opportunities, roundtables, and tons more.

Register before Friday, September 15 for $989. The price increases to $1,089 after, and registration closes Thursday, October 12. 


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