To register for the 2013 Trainers Roundtable in North Carolina, click here and download and complete the registration form. Event cost is $25/person.
9:30 a.m. - Registration
10:00 a.m. - Important League Updates
10:15 a.m. - 12:00 p.m. - Service Standards: A Panel Discussion
Sandy Milton - Piedmont Advantage
Karen Knowlton - Champion CU
Ann Robbins - Charlotte Metro FCU
Laneta Jones - Allegacy FCU
Carol Nault - Summit CU
Jennifer Sider - Duke University FCU
Hear from our panelists the service standards that have been put into place within their organizations, how they were created, how they are updated, monitored and evaluated. What works the best, and what works even better. How does your credit union shape up, and do you have something to add? Best practices and takeaways galore! Talk about cooperation and collaboration!! - Service is the heart of our industry, don't miss this discussion.
12:00 - 1:00 p.m. - Networking Luncheon
1:00 - 2:30 p.m. - Credit Union Principles & Philosophy; Learn it to Live it
Ashley Ruffin and Michael Spink - Local Government FCU
Gain insight on how LGFCU works with its staff to build understanding of the cooperative principles, and how these principles and their supporting philosophy fit the day-to-day activities and operations of the people that work in a credit union.
2:30 - 3:30 p.m. - Roundtable "Talks"