Sales & Service Boot Camp (Raleigh, NC)
10/9/2013 to 10/10/2013
October 9-10, 2013
SECU Operations Center
3101 Wake Forest Rd
Raleigh, NC 27609
This action packed interactive session is designed to equip your team with the skills, behaviors and knowledge to meet and exceed member expectations using specific techniques that will build long-term expanded relationships with your members.
During this session, we will explore our environment to better understand our starting point – then move into what members expect from us verses what we are actually delivering. Building from the members' expectation, we will work through a set of action steps and behaviors that will ensure "every member" – "every time" has their expectations met and exceeded.
Member needs equate to product sales! Members using the right products equate to a profitable household!
Return to your credit union with increased comfort, confidence and professionalism – along with a personal development/action plan that managers can use for coaching on the job application to ensure sustained results and outcomes.
*For details and registration, visit http://training.sccul.org/on_site/NC101613_fct.html.
*CUNA site login required
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